Bella Lingua Education Inc. ("Bella Lingua Education Inc.", "we", "us", or "our") respects your privacy and is committed to protecting the personal information we collect, use, disclose, and retain in the course of providing Italian-language education services, including in-person and online classes, private lessons, workshops, registration, communications, and related administrative services.
This Privacy Policy explains how Bella Lingua Education Inc. handles personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act ("PIPEDA") and, where applicable, provincial privacy legislation.
1. Introduction and Company Information
Bell Lingua Education Inc. operates an Italian-learning business and provides language instruction, educational content, enrollment services, student support, and customer communications.
Company name: Bella Lingua Education Inc.
Address: 2150 Yonge Street, Suite 300, Toronto, ON M4S 2A6, Canada
Email: [email protected]
Phone: +1 (416) 782-6941
This Privacy Policy applies to personal information collected through our website, registration forms, payment processes, email and telephone communications, online platforms, social media channels, and any other interactions you have with Bella Lingua Education Inc.
2. Data Collection and Processing
We collect personal information that is necessary for the operation of our Italian-learning services and related business activities. Depending on your relationship with us, the personal information we may collect includes:
- Identification information, such as your name, preferred name, and date of birth if relevant for age-sensitive programs;
- Contact information, such as email address, telephone number, and mailing address;
- Account and registration information, such as username, password, course selections, attendance records, learning progress, and class preferences;
- Payment and billing information, such as transaction details and invoicing information;
- Communications and inquiry information, including messages you send us, customer service notes, feedback, and survey responses;
- Technical information, such as IP address, browser type, device identifiers, cookies, log data, and website usage data;
- Educational information, including skill level, language-learning goals, class participation, assessments, and learning outcomes;
- Any other information you voluntarily provide to us.
We generally collect personal information directly from you, but we may also collect information from:
- Parents, guardians, or authorized representatives;
- Payment processors;
- Website analytics providers;
- Learning management or online meeting platforms used to deliver classes;
- Other third parties where permitted by law or with your consent.
Where reasonable and appropriate, we limit collection to information that is necessary for the identified purposes. We do not knowingly collect more personal information than required for our services.
3. Purpose of Data Processing
Bella Lingua Education Inc. may use personal information for the following purposes:
- To register students and manage class enrollment;
- To deliver Italian-language instruction and related educational services;
- To assess skill levels, track progress, and personalize learning experiences;
- To communicate with students, parents, and clients about schedules, payments, policies, updates, and support;
- To process payments, issue invoices, and manage refunds or account balances;
- To maintain accurate internal business and administrative records;
- To improve our website, courses, teaching methods, and student experience;
- To send service-related notices and, where permitted, promotional communications;
- To detect, prevent, and address fraud, misuse, security incidents, and unauthorized access;
- To comply with legal, regulatory, tax, accounting, and contractual obligations;
- To enforce our agreements and protect our rights, property, staff, students, and clients;
- To analyze website traffic and usage trends;
- To carry out any other purpose that is disclosed to you and to which you consent, or that is otherwise permitted or required by law.
4. Legal Basis for Processing
We process personal information only where we have a lawful basis to do so under applicable Canadian privacy laws. Depending on the circumstances, our processing may be based on one or more of the following:
- Consent: You have given us express or implied consent to collect, use, or disclose your personal information for specific purposes;
- Contractual necessity: Processing is necessary to provide requested services, manage enrollment, or perform our obligations to you;
- Legal obligation: Processing is required to comply with applicable laws, regulations, court orders, or lawful requests;
- Legitimate business purposes: Processing is necessary to operate, secure, and improve our business, provided these interests are not overridden by your rights and interests;
- Other permitted grounds: Where otherwise permitted by applicable law.
Where consent is required, you may be asked to provide it at the time of collection or when using specific features or services. In some situations, we may rely on implied consent where it is reasonable to do so and consistent with applicable law.
5. Data Sharing and Third Parties
We do not sell your personal information. We may share personal information only as necessary for legitimate business purposes, including with the following categories of recipients:
- Service providers: Third parties that assist with payment processing, email delivery, website hosting, analytics, customer relationship management, scheduling, online learning, and IT support;
- Professional advisors: Lawyers, accountants, auditors, insurers, and consultants who require the information to provide professional services;
- Government and regulatory authorities: Where required or permitted by law, regulation, subpoena, court order, or other legal process;
- Business transfer parties: In connection with a merger, acquisition, financing, reorganization, sale of assets, or other business transaction involving Bella Lingua Education Inc.;
- Others with your direction or consent: Any other party where you have instructed us to disclose the information or where you have otherwise consented.
We require third-party service providers to protect personal information using appropriate contractual, technical, and organizational safeguards and to use the information only for the purposes for which it was disclosed.
6. Data Transfer to Third Countries
Some of our service providers or systems may be located outside Canada, including in the United States or other foreign jurisdictions. As a result, your personal information may be processed or stored outside Canada and may be subject to the laws of those jurisdictions.
When personal information is transferred outside Canada, it may be accessible to courts, law enforcement, or regulatory authorities in those countries under applicable local laws. We take reasonable steps to ensure that any such transfers are appropriately protected through contractual safeguards, vendor assessments, and other reasonable measures consistent with the sensitivity of the information.
7. Storage Duration
We retain personal information only as long as reasonably necessary to fulfill the purposes for which it was collected, to meet legal or contractual requirements, and to resolve disputes or enforce our agreements.
The retention period may vary depending on the type of information and the purpose for which it is used. For example:
- Student and billing records may be retained for the period required by tax, accounting, or business laws;
- Communications and support records may be retained for a reasonable period to manage inquiries and service history;
- Website logs and analytics data may be retained for shorter periods consistent with operational and security needs.
When personal information is no longer required, we take reasonable steps to delete, destroy, or anonymize it securely in accordance with our retention practices and applicable law.
8. User Rights
Subject to applicable law, you may have the following rights regarding your personal information:
- Access: The right to request access to the personal information we hold about you;
- Rectification: The right to request correction of inaccurate, incomplete, or outdated personal information;
- Erasure: The right to request deletion of personal information in certain circumstances, subject to legal and contractual retention requirements;
- Restriction: The right to request that we limit processing in certain circumstances;
- Data portability: The right, where applicable, to receive certain personal information in a structured, commonly used, and machine-readable format and/or to have it transferred to another organization;
- Objection: The right to object to certain processing activities, including some forms of marketing or processing based on legitimate interests where applicable;
- Right to information about automated decision-making: If we use any automated processing that produces significant effects, you may request information about that process where required by law.
To exercise any of these rights, please contact us using the details provided in the Contact Information section below. We may need to verify your identity before responding. We will respond within a reasonable time and in accordance with applicable Canadian privacy laws.
9. Withdrawal of Consent
Where we rely on your consent to process personal information, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice. Please note that withdrawing consent may affect our ability to provide certain services, such as class registration, communication, or access to online learning features.
To withdraw consent, contact us at [email protected] or by phone at +1 (416) 782-6941. If you withdraw consent for non-essential communications, we will update your preferences as soon as reasonably practicable.
10. Right to Complain
If you have concerns about how Bella Lingua Education Inc. handles your personal information, we encourage you to contact us first so that we can attempt to resolve the issue.
You may also have the right to submit a complaint to the Office of the Privacy Commissioner of Canada or another applicable provincial privacy authority, depending on the circumstances and your place of residence.
Office of the Privacy Commissioner of Canada
Website: https://www.priv.gc.ca
11. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, alteration, or destruction. These measures may include:
- Access controls and role-based permissions;
- Secure storage and encryption where appropriate;
- Network and system monitoring;
- Employee confidentiality and privacy training;
- Vendor due diligence and contractual security requirements;
- Procedures for identifying, responding to, and investigating security incidents.
However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security.
12. Contact Information
If you have any questions, requests, or complaints concerning this Privacy Policy or our handling of personal information, please contact:
Bella Lingua Education Inc.
2150 Yonge Street, Suite 300
Toronto, ON M4S 2A6
Canada
Email: [email protected]
Phone: +1 (416) 782-6941
Please include enough detail in your request for us to understand and respond appropriately. We may request additional information to verify your identity and protect your privacy.
13. Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal obligations, or business operations. When we make material changes, we will take reasonable steps to notify you, which may include posting the updated policy on our website or providing notice by email or other appropriate means.
The "Last Updated" date below indicates when this Privacy Policy was most recently revised. Your continued use of our services after any changes become effective means you acknowledge the updated policy, subject to applicable law.
Last Updated: September 10, 2026