Terms of Service - Bella Lingua Education Inc.

Effective Date: September 10, 2026

1. Introduction and Acceptance of Terms

These Terms of Service (the "Terms") govern your access to and use of the Italian language learning services, classes, workshops, tutoring, immersion sessions, websites, booking systems, communications, and related offerings provided by Bella Lingua Education Inc. ("Bella Lingua Education Inc.", "we", "us", or "our").

By accessing, booking, purchasing, attending, or otherwise using any of our services, you agree to be bound by these Terms. If you do not agree, you must not use our services. If you are using our services on behalf of a child, teen, team, organization, or other third party, you represent and warrant that you have the authority to bind that person or entity to these Terms.

These Terms are intended to be read together with any course-specific policies, enrollment forms, waivers, consent forms, house rules, or written agreements provided by Bella Lingua Education Inc.. In the event of a conflict, the more specific written terms applicable to the relevant service will govern to the extent permitted by law.

2. Scope of Services

Bella Lingua Education Inc. provides Italian-learning services, which may include:

• Beginner and intermediate Italian group classes;
• Private one-on-one Italian tutoring;
• Conversational Italian speaking workshops;
• Italian lessons for children and teens;
• Business Italian for professionals and teams; and
• Travel and cultural Italian immersion sessions.

We may offer services in person, online, or in hybrid format. Course content, schedules, instructors, class size, duration, delivery method, pricing, prerequisites, and learning outcomes may vary by program and may be updated from time to time.

Unless expressly stated otherwise, our services are educational in nature and do not constitute certification, accreditation, translation, immigration advice, legal advice, professional licensing preparation, or any guarantee of language proficiency, employment, academic admission, or business outcomes.

We reserve the right to refuse, suspend, or discontinue service to any person where reasonably necessary to protect safety, comply with law, enforce these Terms, or maintain a productive learning environment.

3. User Obligations and Responsibilities

You agree to use our services responsibly and in compliance with all applicable laws, regulations, and these Terms. Without limiting the foregoing, you agree that you will:

• Provide accurate, current, and complete registration, billing, and contact information;
• Ensure that any student you register, including a child or teen, has the appropriate consent and supervision where required;
• Attend classes, workshops, or sessions on time and with appropriate materials and equipment;
• Maintain respectful, lawful, and non-disruptive conduct toward instructors, staff, students, and third parties;
• Not engage in harassment, discrimination, intimidation, abusive behavior, cheating, plagiarism, disruption, or unsafe conduct;
• Not record, photograph, livestream, reproduce, or distribute any class or session without our prior written consent and, where applicable, the consent of other participants;
• Not use our services for any unlawful purpose or in a manner that infringes the rights of others;
• Comply with any age, placement, attendance, technology, or participation requirements that apply to the relevant service; and
• Promptly notify us of any changes to your contact details, accessibility needs, or relevant health, safety, or supervision concerns.

If you are enrolling a minor, you acknowledge that a parent, guardian, or authorized representative is responsible for the minor’s registration, conduct, attendance, and compliance with these Terms.

We may remove any participant from a class, workshop, or session, temporarily or permanently, if we determine in our reasonable discretion that the participant’s conduct is unsafe, unlawful, disruptive, or otherwise inconsistent with these Terms. In such cases, any refund will be determined in accordance with our cancellation and refund policy and applicable law.

4. Payment Terms and Conditions

Fees for our services are set out at the time of booking, registration, invoice issuance, or as otherwise communicated by Bella Lingua Education Inc.. All prices are in Canadian dollars unless stated otherwise.

• Payment may be required in advance, in full or in instalments, depending on the service.
• We may require a deposit to reserve a class seat, private lesson slot, workshop place, or customized program.
• Fees must be paid by the due date stated on the invoice, booking confirmation, or registration page.
• If payment is not received when due, we may suspend access to services, cancel registrations, or withhold materials until payment is made.
• You are responsible for any taxes, duties, bank charges, chargeback fees, NSF fees, or payment processing fees permitted by law.

We may update pricing at any time for future bookings or renewals. Price changes will not apply retroactively to services already paid for, unless the change is required by law, a pricing error occurred, or you agree otherwise in writing.

Where installments or recurring payments are offered, you authorize us and our payment processors to charge the selected payment method for the amounts due. It is your responsibility to ensure your payment method remains valid and funded.

Any discounts, promotional pricing, scholarships, or credits are offered at our discretion and may be subject to separate terms and eligibility criteria.

5. Cancellation and Refund Policy

Our cancellation and refund practices may vary depending on the service purchased. Unless a separate written policy applies, the following general terms govern:

• Group classes: Cancellations made before the class start date may be eligible for a refund minus any non-refundable registration or administrative fee, if stated at the time of purchase. After classes begin, fees for attended or reserved classes are non-refundable except where required by law.
• Private tutoring: You must provide at least 24 hours’ notice to cancel or reschedule a private session, unless a different notice period is stated when booking. Late cancellations and no-shows may be charged in full.
• Workshops and immersion sessions: Deposits may be non-refundable. Cancellations close to the event date may be partially refundable or non-refundable depending on staffing, venue, and material commitments.
• Children and teen programs: Parent or guardian cancellations are subject to the same notice and refund rules as other services, subject to any additional safety or supervision requirements.
• Custom business programs: Customized or reserved corporate services may be non-refundable once planning, preparation, or delivery has commenced, except as otherwise agreed in writing.

If we cancel a class, session, or service, we may, at our discretion, offer a make-up class, alternate session, service credit, or refund for the affected portion, except where cancellation is due to force majeure or circumstances beyond our reasonable control. If a service must be rescheduled, we will make reasonable efforts to provide comparable alternatives.

Refund requests must be submitted in writing to our contact information listed below. Approved refunds, if any, will generally be processed to the original payment method within a reasonable period, subject to processing times of financial institutions.

Nothing in these Terms limits any statutory refund rights you may have under applicable consumer protection laws in Canada, including applicable provincial consumer protection legislation.

6. Liability Limitations

To the maximum extent permitted by applicable law, the services of Bella Lingua Education Inc. are provided on an "as is" and "as available" basis. We do not guarantee uninterrupted access, error-free content, or any specific educational outcome.

To the maximum extent permitted by law, Bella Lingua Education Inc., its directors, officers, employees, contractors, instructors, agents, and representatives will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for any loss of profit, revenue, business opportunity, data, goodwill, or anticipated savings arising out of or related to your use of our services.

To the maximum extent permitted by law, our total aggregate liability for any claim arising out of or related to the services will not exceed the amount paid by you to Bella Lingua Education Inc. for the specific service giving rise to the claim during the three (3) months preceding the event giving rise to liability, or the minimum amount permitted by law, whichever is greater.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability for fraud, wilful misconduct, or gross negligence to the extent such limitation is not permitted under applicable law.

You acknowledge that participation in language learning activities may involve normal educational, technological, scheduling, travel, and interpersonal risks. You are responsible for your own decisions, use of information, and compliance with applicable safety requirements.

7. Intellectual Property Rights

All course materials, lesson plans, worksheets, recordings, slides, handouts, exercises, assessments, methodologies, branding, trademarks, logos, website content, and other materials provided by Bella Lingua Education Inc. are owned by us or our licensors and are protected by applicable intellectual property laws in Canada and elsewhere.

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the materials solely for your personal educational use or, where applicable, for the internal use of your enrolled organization.

You must not, without our prior written consent:

• Copy, reproduce, distribute, sell, license, publish, modify, translate, adapt, or create derivative works from our materials;
• Record or transcribe lessons, classes, or workshops, except where expressly authorized in writing;
• Share login credentials, class materials, or proprietary content with unauthorized persons;
• Use our trademarks, logos, or branding in a way that suggests endorsement or affiliation; or
• Remove copyright notices, proprietary notices, or attribution from our materials.

Any feedback, suggestions, or ideas you provide to us may be used by Bella Lingua Education Inc. without restriction or compensation, unless otherwise agreed in writing and subject to applicable law.

8. Data Protection and Privacy

Bella Lingua Education Inc. collects, uses, discloses, and retains personal information in connection with registration, payment processing, scheduling, learning support, customer service, safety, and lawful business operations. We handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy legislation.

By using our services, you consent to the collection, use, and disclosure of your personal information as described in our privacy practices and as reasonably necessary to provide the services, administer accounts, process payments, communicate with you, manage attendance, and improve our offerings.

We may use third-party service providers, including payment processors, scheduling tools, video conferencing platforms, email systems, and cloud hosting providers, to support service delivery. These providers may process personal information on our behalf and may be located in Canada or other jurisdictions.

You are responsible for ensuring that any personal information you provide about another person, including a child, teen, or employee, is collected and shared with appropriate consent and lawful authority.

For privacy requests, including access, correction, or complaints, please contact us using the details below. We will respond in accordance with applicable law.

9. Force Majeure

Bella Lingua Education Inc. will not be liable for any delay, interruption, rescheduling, cancellation, or failure to perform caused by events beyond our reasonable control, including but not limited to acts of God, severe weather, fire, flood, power failures, internet outages, illness outbreaks, strikes, labor disputes, governmental actions, public health restrictions, venue closures, transportation disruptions, or failures of third-party providers.

If a force majeure event occurs, we may, at our discretion, suspend, reschedule, modify, or cancel affected services. Where reasonably practicable, we will attempt to provide an equivalent alternative such as online delivery, make-up sessions, credits, or revised scheduling.

10. Changes to Terms

We may revise these Terms from time to time to reflect changes in our services, operations, legal obligations, consumer protection requirements, or business practices. The updated Terms will be posted or otherwise communicated with a revised effective date.

Your continued use of our services after the effective date of updated Terms constitutes your acceptance of those changes, except where applicable law requires additional notice or affirmative consent.

11. Applicable Law and Jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them or our services, will be governed by and interpreted in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of laws principles.

You agree that the courts of Ontario, located in Toronto, Ontario, will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or our services, subject to any mandatory consumer protection or other non-waivable rights under applicable law.

12. Contact Information

If you have any questions, complaints, refund requests, privacy requests, or legal notices regarding these Terms or our services, please contact:

Bella Lingua Education Inc.
2150 Yonge Street, Suite 300
Toronto, ON M4S 2A6
Canada
Email: [email protected]
Phone: +1 (416) 782-6941

13. Severability Clause

If any provision of these Terms is found by a court or competent authority to be invalid, illegal, void, or unenforceable, that provision will be severed to the minimum extent necessary, and the remaining provisions will remain in full force and effect to the maximum extent permitted by law.

Where a provision is found unenforceable, the parties intend that the provision be interpreted and applied to reflect, as closely as possible, the original intent of the provision while remaining lawful and enforceable.

By using the services of Bella Lingua Education Inc., you acknowledge that you have read, understood, and agree to these Terms of Service.